At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Senior Associate, ACH Operations - Richmond, VA

The ACH Operations team in Commercial Operations is seeking an experienced, highly motivated process and people manager with excellent communication skills. The ideal candidate will have a strong background in ACH as well as people management, with experience leading multiple teams across different geographical sites.

This individual needs to enjoy problem solving, collaborating, and cultivating high performing teams. This role will manage teams within ACH Operations handling very distinct functions within the ACH workflow. The individual will work closely with other ACH Operations people managers as well as with partners and stakeholders throughout the organization. Interested candidates should have a drive to improve processes and mitigate risk, with superior problem-solving skills, strong business judgment and effective written and oral communication skills.

Job Description & Ideal Candidate:

• Demonstrate strong people leadership skills

• Effectively lead and manage team(s) across multiple sites, including; New York and Virginia

• Focus on continuous development of self and team

• Manage the daily operations of the team(s)

• Build a highly engaged and inclusive culture across operational boundaries

• Build relationships and effectively influence Business Partners (e.g., Treasury Management, Product Management and Sales leaders within Capital One Bank) to define and drive process improvements, and partner effectively across other lines of business (e.g. Credit Card, Consumer Bank, Financial Services, etc.)

• Collaborate to deliver on requirements of industry/regulation standards to critical business processes, including adherence to guidelines and standards that are compliant to Capital One Bank's governance framework

• Build and maintain appropriate metrics, quality assurance, and capacity planning to identify and mitigate operational risk exposures and drive process excellence within the business

• Provide frequent reports and updates to Commercial Operations leadership including appropriate and timely escalation of issues, SLA misses, violations, etc.

• Working knowledge of ACH network and payments, practices, processes and technologies

• Prior experience in a regulated banking environment

• Strong people management skills required to lead and teams in geographically dispersed locations

• Evidence of training and mentoring team members, as well as recruiting new talent

• Effective negotiation and influencing skills, including strong written and verbal communication skills

• Ability to analyze organizational and process issues related to ACH operations and identify opportunities to improve efficiency

• Demonstrated ability to translate enterprise strategies to business specific initiatives

Basic Qualifications:

• Bachelor's Degree or Military Experience

• At least 2 years of Financial Services experience

• At least 2 years of operations experience

• At least 1 year of people management experience

Preferred Qualifications

• AAP (Accredited ACH Professional) designation

• M.B.A. or Master's degree

• At least 3 years of financial services experience

• At least 3 years of operations experience

• At least 2 years of people management experience

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.