At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Manager, Enterprise Payment Operations

Commercial Operations (CML Ops) is one of the largest divisions in the Commercial Bank, this team's scope is horizontal across the bank and as such it supports numerous critical processes and transactions. By incubating innovative solutions and embracing technology, this team creates an unforgettable and unparalleled experience for our associates and clients. One of the most impactful groups in the CML Ops team is the Enterprise Payments and Treasury Operations (EPTO) team.

The EP team manages all of the inbound and outbound payments for the Enterprise. Our work can range processing Wires to ACH to disbursements as well as transactions for our clients treasury products. The team is currently growing and searching for a manager within ACH operations.

As a People Manager within the Commercial Bank's Payment Operations organization, you will be responsible for the daily leadership and oversight of the ACH QA team, manage projects and the well managed agenda . This team supports QA of ACH transactions for various LOB's across Capital One Financial. You will focus on driving the achievement of individual, team and business metric goals. In addition, you will be responsible for proactive collaboration and partnership with key business stakeholders. In this role you will have the opportunity to develop strategies in a fast-paced environment.

Duties and Responsibilities:

• Responsible for management of 4-6 associates at our Melville and Richmond locations

• Works with partner groups within the ACH value stream to drive process change and problem solve complex issues

• Analyzes and evaluates operational procedures, recommends and implements modifications to improve quality and efficiency

• Ability to work in a rapidly changing environment where priorities may shift immediately

• Actively develop, manage and coach direct reports on a daily basis

• Recommends process improvements with the team and department and may represent product or process area on projects of a cross-functional/cross location scale

• Acts to ensure all service levels are met/exceeded

• Manages department's audit remediation efforts including establishing controls and securing approvals

• Assists operations in executing department's business continuity tasks during Disaster Recovery

• Performs periodic self-audits to ensure compliance with internal and external procedures/regulatory requirements

• Manage projects across the team

Basic Qualifications:

• Bachelor's degree or Military Experience

• At least 1 years of experience in Banking Operations

• At least 1 year of process management experience

• At least 1 year of project management experience

Preferred Qualifications:

• At least 1 year of people management experience

• At least 3 years of experience in Banking Operations

• At least 2 years of budget management experience

• At least 1 year experience with LEAN

• At least 1 year experience with Six Sigma management methodology

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.