Learning Experience Manager, Small Business Card
Richmond, VA 
Posted Today
Job Description
Job ID: R76165

West Creek 2 (12072), United States of America, Richmond, Virginia

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Learning Experience Manager, Small Business Card

As a Learning Experience Manager within the Small Business Card Team at Capital One, you will work collaboratively with senior business leaders and product owners to research, design and develop a learning agenda for the Small Business Card organization. You will use a delicate mix of communication, marketing, design and learning elements to create enhanced learning experiences and courses for internal associates and our small business customers. You'll ensure digital and in-person learning experiences are designed to meet the end-learner and business objectives while leveraging Capital One's brand and design standards. This is a dynamic and high visibility role for someone who loves collaboration, creative thinking and thrives on delivering results within white space.


  • Work with the Senior Management and Leadership team to conduct learner research and assess business needs to inform the Small Business Card learning strategy and pipeline of work.

  • Work collaboratively with other program managers, internal communications specialists, brand and marketing associates, designers and developers to ensure learning touchpoints and learner objectives are cohesive across the end-to-end experience.

  • Identify new and innovative ways to deliver effective learner experiences that reach a broad and diverse audience.

  • Design highly polished blended learning touchpoints (digital, video, audio, classroom, virtual classroom, experiential, mobile, social, etc.) that adhere to our One Brand & Design guidelines.

  • Measure the effectiveness of custom training programs; share results and partner with leaders to improve learner reach and impact.

  • Create learner personas and journey maps to outline the broader scope of the end-to-end blended learning experiences for both internal associates and external customers.

  • Use design thinking practices to understand, design, and iterate on custom learning programs.

  • Manage the ongoing process of training program review, delivery, measurement, reporting, and revision.

  • Perform additional tasks as directed by management.

Basic Qualifications:

- Bachelor's Degree or military experience

- At least 2 years of experience in learning design and development

- At least 3 years of experience in consulting or performance consulting

- At least 3 years of experience leading projects or working in Agile teams

Preferred Qualifications:

- 5 years of experience creating a learning strategy and curriculum based on learner needs, business needs, and modern learning theories and models

- 2-3 years experience in communication, marketing, brand or design

- 2-3 years experience in building training presentations

- PMP, Lean, Agile, or Six Sigma Certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Capital One is an equal opportunity employer committed to diversity in the workplace. Capital One promotes a drug-free workplace.

All qualified applicants will receive consideration for employment without regard to gender, race, color, religion, national origin, sexual orientation, protected veteran status, or disability status.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; Newark, New Jersey Ordinance 12-1630; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
2+ years
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