Client Relationship Specialist - Wave
New York, NY 
Posted 24 days ago
Job Description
  • Undergraduate degree with an excellent academic record; graduate degree a plus
  • 5-7 years of client management or success experience in a consultative product or services environment. Prior consulting experience is highly desirable
  • Experience with SaaS and/or digital products a plus
  • Experience with project management, program management or change management strongly desired
  • Fierce desire to be a critical team member in a rapidly growing, dynamic solution
  • Clear oral and written communication skills to present complex value propositions to client senior executives
  • Entrepreneurial spirit and a keen interest in proactively building a solution
  • Relationship management skills; able to manage clients up and down throughout internal and client organizations
  • Consistently deliver exceptional results and great ideas
Who You'll Work With

You'll work with our Wave team in New York and across multiple hubs within the Americas.

You will also have significant interaction with McKinsey consulting teams and client end users across a large portfolio of clients. You will have the opportunity to collaborate with the Wave global product, leadership and client service contributing to overall improvement and growth initiatives.

Wave is McKinsey's proprietary solution which equips clients to successfully manage improvement programs and transformations. Focused on business impact, Wave allows clients to track the impact of individual initiatives and understand how they affect longer term goals.

It is mix of an intuitive interface and McKinsey business expertise givens clients a simple and insightful picture of what can otherwise be a complex process by allowing them to track the progress and performance of initiatives against business goals, budget, and time frames.

What You'll Do

You will use your consultative and relationship-building skills as well as your sector and functional expertise to educate and evangelize Wave's offerings to client service teams and their clients, to demonstrate the value of Wave's offerings and increase demand and grow the solution.

You will partner with McKinsey client service teams and Wave client service staff to drive seamless implementations and long-term satisfaction in complex client environments. You will ensure clients are engaged with and seeing the value of the Wave platform and experience. Identifying follow-up opportunities and coordinating in partnership with colleagues to implement relevant activities across the Wave team and clients (e.g., workshops with strategic clients, tactical outreach and touchpoints, new and expanded use case creation).

By proactively problem-solving, escalating issues where appropriate and acting as a client advocate inside Wave and the broader firm as needed, you will resolve relationship issues as they arise.

Additionally, you'll coordinate and participate in on site meetings and programs for core clients, in conjunction with the product and business development team, McKinsey experts and facilitators. You will have an active part in identifying and generating opportunities to expand McKinsey contract extension and renewals process at client.

You will have the opportunity to provide effective thought leadership by proactively understanding client needs and maintaining knowledge of industry trends and competitor offerings. In addition, you will actively contribute ideas for new product development, marketing and communication initiatives and operational improvements.

Equal Opportunity Employment Disclaimer

McKinsey & Company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other protected characteristics.


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
5 to 7 years
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