Group Sales Manager
New York, NY 
Posted 1 day ago
Job Description
Group Sales Manager (PLZ01520)

Group Sales Manager
As Group Sales Manager, you will manage all group markets inclusive of eight rooms or more on peak night for the Hotel excluding Middle East and Social. Use your skills to prospect, lead management for market and negotiate within hotel parameters to achieve individual booking goal.

Hotel Overview:
Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar and stylish Rose Club, as well as the legendary Palm Court, New York City's premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.

Summary of Responsibilities:
Reporting to the Director of Sales, responsibilities and essential job functions include yet are not limited to the following:

  • Responsible for meeting and exceeding personal sales room night booking goals & call activity goals, monthly, quarterly and yearly
  • Responsible for identifying key SMART action steps for each quartering that will achieve booking goals
  • Meet and exceed food & beverage revenue per occupied group room for individual group room night goal
  • Assist in planning and implementing strategies and action plans to increase group business.
  • Required to conduct active prospecting efforts to continue to build pipeline of business opportunities for hotel
  • Entertainment of clients as appropriate at hotel during site inspections and over meeting dates and actively with client to build and strength relationships
  • Travel as appropriate to various industry and company related client events in key feeder markets
  • Utilization of Opera Sales & Catering sales system in compliance with Accor, Fairmont and Fairmont Copley Plaza standards
  • Involvement in regional and national industry associations by participating in monthly meetings and committee role as appropriate
  • Developing key and developmental accounts for the hotel that will generate long term business partnership
  • Staying familiar with industry trends via appropriate publications
  • Ability to think strategically about hotels niche in business community and where to pursue business leads for all segments of hotel
  • Follow up on leads in respective territory both by telephone and by written correspondence within 1 hour timeframe
  • Attend all required meetings (weekly sales meetings and morning sales and catering lead meeting). Participating in on going brainstorming sessions.
  • Adhering to all Accor sales standards
  • Participation required at Situational Selling, Negotiation Training, Converting Inquiries, shop score of 90% company goal
  • Participate in daily lead meetings to maximize revenues and communicate potential business leads
  • Participate in all Accor territory sales events and trade shows, involves preparation of events, invitation of clients and facilitating of event
  • Performs other duties and projects assigned.
  • Maintain positive relations with all Guests, Vendors, Colleagues and Global Sales Offices within respective market.
  • Conduct outside visits to clients in territory to build relationships



  • Must be able to convey information and ideas clearly.

  • Must be able to evaluate and select among alternative courses of action quickly and accurately.

  • Must work well in stressful, high-pressure situations.

  • Must maintain composure and objectivity under pressure.

  • Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

  • Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust, or modify to meet the constraints of the particular need.

  • Must be effective at listening to, understanding and clarifying the concerns of the particular need.

  • Must be able to work with and understand financial information and data.

  • Must possess necessary analytic skills to effectively review program patterns and have clear comprehension of marketplace business levels

Visa Requirements: Must be legally authorized to work in the United States.

APPLY TODAY: Whether you're launching your career or seeking meaningful employment, we invite you to visit to learn more about Fairmont Hotels & Resorts and the extraordinary opportunities that exist!

At Fairmont Hotels & Resort we offer our guests the finest hospitality experience in each of our destinations. And we know that, to offer our guests the best, we first need to offer our employees the best. That's why you'll find exceptional work opportunities - throughout North America and the Caribbean, Europe and Africa, the Middle East and Asia Pacific - as well as industry - leading training, career development, recognition and rewards. Fairmont Hotels & Resorts is a celebrated collection of hotels that includes landmark locations like London's The Savoy, New York's The Plaza, and Shanghai's Fairmont Peace Hotel. Our teams are guided by values of Respect, Integrity, Teamwork and Empowerment; we employ the highest ethical and quality standards, treating all colleagues with fairness and dignity. A community and environmental leader, Fairmont is also regarded for its responsible tourism practices and award - winning Green Partnership program. An exciting future awaits!


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Work Hours (i.e. shift)
Day Job
Required Experience
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