Who we are...

COCC delivers complete enterprise processing solutions to financial institutions throughout the northeastern United States. Listed among American Banker's FinTech 100 and the Inc. 5,000 fastest growing companies in the nation, COCC inspires the industry with innovation and top quality support. Designated as a Top Workplace in Connecticut and a National Great Place to Work, COCC recognizes employees as the core of our success! COCC offers a progressive training program to support employees in personal and professional development.

What we need...

As an Application Specialist I you will provide customer support to client institutions by answering department telephone calls and/or acknowledging emails and are focused on coordination of customer inquiry resolution. Inquiries requiring more significant research or that are deemed urgent in nature will be escalated to the appropriate resource as needed.

What's in it for you...

COCC offers a unique and collaborative experience as you grow your career with us and all of the benefits you'd expect from an award-winning employer plus:

• A hybrid schedule allowing you the flexibility to balance your work/life needs
• A customized training plan to successfully onboard you through your first year
• A robust employee training and development program aligned with career pathing objectives
• Generous PTO offering as well as competitive pay and benefits
• Tuition Reimbursement
• Financial planning assistance with certified professionals
• Fun employee events such as company outings, trivia, sports leagues wellness events
• Peer recognition programs

What you'll do...

• Researches customer issue by reviewing system documentation, user manuals and industry periodicals/websites
• Collects information, troubleshoot problems and develop solutions for routine issues
• Logs all research efforts properly into the call logging software
• Submits special processing requests from customers. Follow up when completed to ensure accuracy of the completed job
• Focused on front line customer support
• Logs all appropriate information into logging system
• Responds to client issues and requests for support and assistance
• Answers customer inquiries regarding system use and procedures
• Answers customer inquiries on reports regarding their use, balancing and interpretation

What you'll bring...

• Bachelor's degree is preferred for this role but will consider appropriate work experience and/or relevant certifications.
• Two years lending experience with knowledge of lending industry terminology and operational procedures but will consider other relevant experience.
• Ability to read, analyze, and interpret banking periodicals, professional/technical journals, and technical procedures
• Proficient in Microsoft Office programs
• Ability to demonstrate or explain concepts, procedures, and tasks to others
• Ability to analyze information and formulate conclusions and recommendations

Salary Range for this role is $48,000-$63,000

Applicants for employment in the US must have work authorization that does not currently or in the future require sponsorship of a visa for employment authorization in the United States.

COCC is committed to maintaining a drug-free workplace. All applicants are required to pass a credit, background, and substance test prior to employment. COCC procures background and consumer reports in compliance with all Federal and State regulations, including The Fair Credit Reporting Act and CT Department of Labor laws regarding pre-employment screens. COCC is an equal opportunity employer committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.

Accessibility - If you're a job seeker with a disability and require accessibility assistance or an accommodation to apply for one of our jobs, please let us know by calling 860-678-0444 or emailing TalentManagement@cocc.com. Please specify the help you need and we'll be happy to get back to you!