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Prioritize and facilitate support issues as needed. (Included but not limited to Break-Fixes, Site Projects, IT initiatives, and Compliance activities). Additionally, this person provides administrative functions in coordinating site activities.
Acts as a "site advocate" to facilitate the resolution of issues, large or small with a sense of urgency. Owns larger issues while working with other support teams until resolution.
Develops key relationships with IT SMEs, leadership, and user base, and monitors user experience.
Provides C-Level support for incidents and requests.
Drive the adoption of new technologies to support business needs. Be a key thought leader for IT strategies and solutions. Create relationships with key partners to help drive solutions.
Assists in or manages planning and executing IT optimization projects in his or her region incl. coordination with local parties to inform of new technologies.
Responsible for promoting, enforcing, and sometimes creating IT policies, processes & standards.
High professional ethics and respect for administrative policies and commitment to delivering IT world-class services.
Have a mindset to always keep learning new technologies and stay current.
TRAVEL:
10 - 15% required for site visits, management meetings, projects, and reviews.
The following are required for the role
Working experience in WAN, LAN topology, and support
Working experience in Microsoft products
Ability to physically rack, and stack IT equipment across multiple locations around the sites and walk long distances based on site location requirements.
English (spoken and written) skills are required.
Must be fluent in Microsoft Office/O365 Outlook, Excel, Word, PowerPoint, and Project; Visio skills are also preferred.
Working experience to install, configure and set up workstations, servers, printers, locations, management meetings, projects, and reviews.
3-10 years of proven experience in IT customer support and business partnership
Valid driver's license (preferably having own car)
The following are preferred for this role
Bachelor's degree in computer science or related field or commensurate experience.
IT Support Certifications (Microsoft, A+, etc.)
PHYSICAL DEMANDS / WORK ENVIRONMENT:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regularly required to sit, talk, and hear, use hands to type, handle or feel. The employee is frequently required to reach with hands and arms. Visual acuity to use a keyboard, prepare and analyze data and figures, transcribe, view a computer terminal, and do extensive reading. May require ordinary ambulatory skills sufficient to visit other locations; or the ability to stand, walk, lift, carry, and move a light to medium weight. Requires good hand-eye coordination, and arm, hand, and finger dexterity, including the ability to grasp, and visual acuity to use a keyboard, operate equipment and learn technical information. Light lifting is required.
The environment for this position is an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
What We Offer:Base Pay Range: $63,900.00 - $93,720.00The actual salary offered is determined by factors including but not limited to education, experience, skill sets, and geography. Local geographic pay differentials may not be reflected in the above pay range and will be discussed with you by a member of the HR team when applicable.If you are interested in this position, we'd ask that you apply!#BePartoftheSolution
Additionally, this role is eligible for incentive or sales variable compensation payments. The amount of these incentives is based on the terms of the Company's incentive plans, the Company's financial performance, and/or individual employee job performance.
At Momentive, compensation is one part of your overall package. We offer a fantastic variety of total rewards and development programs to support your unique needs for overall well-being and personal career aspirations.
Flexible, hybrid or remote work schedules may be available based on role.
Health, dental & vision insurance, including critical illness coverage and optional orthodontia coverage.
Paid parental leave for the birth of a child; adoption and surrogacy reimbursement.
Short term disability with 100% base salary coverage.
Company funded counseling (EAP) and assistance finding care for children, parents, or pets.
25 days of Paid Time Off (PTO) plus paid holidays. Additional time off with years of service.
401k savings plan with 5% employer match plus additional contribution based on years of service.
Student debt pay-off program.
Professional development programs and courses.
Wellness programs and financial education.
Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer's products forward-products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more.
Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world. We are proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law.
To be considered for this position candidates are required to submit an application for employment and be of legal working age as defined by local law. An offer may be conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations.
Note to third parties: Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time.
We are an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to gender, minority status, sexual orientation, gender identity, protected veteran status, status as a qualified individual with a disability or any characteristic protected by law.