Bronx Health Center and Foster Care Services (910 East 172nd St)

$40,000.00 - $44.000.00

Under the direction and supervision of the Administrative Support Supervisor, and the Community Health Center Administrator and in accordance with established policies and procedures, the Patient Financial Screener will be responsible for screening all patients/parent/legal guardians for financial status. In addition, the Patient Financial Screener will assist all uninsured patients with the application process for health insurance including the Family Planning Benefit Program (FPBP). The Patient Financial Screener will be responsible for other administrative duties such as the assisting with administrative and/or patient registration coverage as needed.

RESPONSIBILITIES:

• Ensures that all patients, visitors and guests, as well as co-workers, receive personalized prompt attention and that they are treated with dignity and respect, and with the utmost confidentiality.
• Greets patients, observes their condition and routes them to the provider. Bringing acutely ill patients to the clinician's attention immediately.
• Responsible for monitoring the patient flow system, ensuring that all patients (walk-in patients and those with appointments) are processed in a timely manner; informs the Administrative Support Supervisor or Community Health Center Administrator, or designee of any systems breakdowns.
• Screen all patients for their financial status, following the established Policies and Procedures.
• Screen all uninsured patients (families and adolescents) for health insurance in the NYS Marketplace, Family Planning

Benefit Program, Prenatal Care Assistance Program eligibility, as applicable, and assist them with the application process,

collection of documentation and submission to the Regional Medicaid Unit or respective domain.

• Maintain master Excel spreadsheet to follow-up on the status of the applications until approved.
• Receive, scan and notify clients of insurance cards, or determination letters/status received.
• Follow-up on re-certification due dates and contact patients/parents to assist them with the re-application process.
• Generate reports of all health insurance and FPBP screenings and application status or other as instructed.
• Assists supervisor in gathering necessary data and information for patient financial status and related reports.
• Collaborates with billing department to ensure adherence to best practices in collection and documentation of

demographics and insurance information.

• Ensure that all walk-in patients are properly screened and registered in a timely manner
• Engage in of all aspects of the registration, check-in, and check-out processes, ensuring timeliness, accuracy and completion of the processes, or implementation thereof for all patients.
• Responsible for scheduling, rescheduling and confirming appointments per your training. This includes resolving no-show appointments.
• Manage phone calls with proper phone etiquette and an emphasis on customer care.
• Provide training to new staff on the FPBP Program and refresher trainings as needed.

Other tasks:

• Acts as a patient advocate.
• Review and respond to communications (E.g., emails and Telephone Encounters) on a daily basis, and in a timely manner
• Responsible for keeping the Health Center Administrator/Supervisor or designee updated on current issues and/or problems related to your job responsibilities or the Center's environment.
• Assists with other clinic's clerical duties as assigned by Health Center Administrator/Supervisor or designee
• Participates in meetings, trainings, events, quality improvement and other initiatives
• Comply with all privacy laws including HIPAA and other regulatory laws, rules and guidance.
• Performs other duties, as required or assigned.

SKILLS AND QUALIFICATIONS:

• High School Diploma or Equivalency Certificate (GED).
• Minimum of 2 years of experience working in a Medical Practice.
• Certified NYS Assistor (Enroller for NYS of Health) preferred
• Knowledge of Electronic Medical Records, preferably, EClinicalWorks
• Three or more years' experience in data entry operation.
• Bilingual (Spanish/English) a must, with ability to interpret both languages and act as an interpreter.
• Works effectively and enthusiastically with children, adolescents, families, professionals and persons from a wide range of cultural, social and economic backgrounds.
• Must be focused (making your work a priority), and not easily distracted
• Must be able to handle multiple tasks at one time
• Strong communication, organizational, customer service, and interpersonal skills
• Proficient in basic computer applications.