Summary of Position

* Accountable for the overall management, supervision, and development of respective physician practice and ambulatory
operations, while assuring the efficiency and stability of the clinical operations in all areas, inclusive of quality, access, and
value.
* Hold team members accountable to standards of performance to achieve short tactical and long-term strategic objectives to
maintain the strategic orientation of the organization.
* Lead, supervise, educate and coordinate overall operational and administrative functions to ensure maximum efficiency, high
quality patient experiences, and compliance with appropriate HR and regulatory policies.
* Collaborate with clinical leadership and Chief Operating Officer, the Director or AVP, Regional Operations to ensure
AdvantageCare Physicians' (ACPNY's) strategic goals are achieved by implementation of ACPNY's strategic initiatives.

Principal Accountabilities

* Work collaboratively with providers, administrative and clinical managers, and staff to ensure the achievement of
practice-wide operational and financial goals/metric/KPIs. With an assigned POD, works collaboratively with regional
operations and nursing leaders, medical office medical director, senior medical directors, and Lumeris leaders to
evaluate performance data and improve outcomes in support of our value-based payer arrangements. Supervise and
coordinate all processes and activities in the area/functions assigned ensuring organizational guidelines and policies
are followed.
* Oversee and document the implementation of and compliance with policies, procedures, programs, protocols, and
systems to provide an efficient and accurate patient encounter which improves the medical office's effectiveness and
the quality of patient outcomes. Ensure compliance with all regulatory agencies, departmental and organization
policies and procedures for all staff.
* Establish and maintain effective working relationships with leadership, care teams, providers, policy-making bodies,
third-party payers, employee relations, patients, and the public.
* Disseminate and monitor adherence to departmental/group procedures and conduct meetings with physicians and
staff to provide updates on facility and corporate changes; Lead monthly site meeting to provide a forum for
organizational performance, open communication and problem resolution, ensuring goals are achieved and
policies/procedures are followed. Assist the Director or AVP, Regional Operations in developing organizational
strategic plans and objectives based upon identified needs of patients and the communities served by the respective
offices. Assess market trends and local needs and guides the development of services.
* Assist with budget preparation by providing input on anticipated revenues and expenses. Evaluate monthly
budgetary variances and recommends a plan of action to correct unfavorable variances, balance the budget and
achieve organizational objectives. Initiate supply orders and control operating expenses. Review payroll to ensure
compliance with E-Time policies and procedures; address any deviations.
* Monitor key performance indicators to include but not limited to: Schedule and Provider Utilization, No-show, and
late cancellation appointment rates, Missing Charge Capture, In-Basket Messages, designated Press Ganey Scores,
and Referral Work Queues. Implement performance improvement initiatives, as needed. Continuously seek and
implement operational improvements. Lead, support, and mentor staff consistent with ACPNY's strategic plan, to
maintain an efficient patient-centered environment ensuring accountability, quality patient care, and patient
satisfaction.
* Assist in the hiring and general orientation of staff; provide work direction, assign schedules, and conduct on-the-job
training. Monitor and evaluate performance, and recommend personnel actions, such as promotions, demotions,
transfers, and disciplinary actions. Assist in the interpretation of and compliance with Human Resources, ACPNY and
departmental policies and procedures. Ensure employees understand and comply with local, state, federal and
regulatory standards, as they apply to respective job functions.
* In collaboration with the Senior Medical Director, Medical Office Medical Director, the Manager, Nursing, and the
Director or AVP, Regional Operations, analyze the medical office's environment to assess deficiencies and make
recommendations to ensure to compliance with OSHA regulations. Work within scope to ensure equipment and
facilities are safe and clean, medical equipment is operating properly, and the environment of care is adequate.
Report any environmental deficiencies to facilities or on-site maintenance. Comply and enforce all HIPAA and
information security policies and procedures and reports all suspected cases of breaches of security and
confidentiality. Adhere to ACPNY patient-related issues policy.
* Lead and operationalize ACPNY pilot initiatives that are consistent with the strategic direction of the organization
including patient experience, patient outreach, and patient retention.
* Perform other job-related duties as required.