Completes data input for authorization/service requests. Works collaboratively with other departments to troubleshoot and resolve authorization related issues in a timely and efficient manner. Ensures timely and effective delivery of services. Works under general supervision.
$20.98 - $26.23 Hourly
What We Provide
Referral bonus opportunities
Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays
Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability
Employer-matched retirement saving funds
Personal and financial wellness programs
Pre-tax flexible spending accounts (FSAs) for healthcare and dependent care
Generous tuition reimbursement for qualifying degrees
Opportunities for professional growth and career advancement
Internal mobility, generous tuition reimbursement, CEU credits, and advancement opportunities
What You Will Do
Creates and modifies authorizations and/or orders for new and existing Members in an accurate and timely matter
Researches, troubleshoots, resolves authorization and/or order processing issues and discrepancies
Completes activities, including but not limited to, inbound/outbound calls, as assigned, faxes and emails
Obtains information from internal and external sources. Processes or triages the request via our medical management information system or external sources
Coordinates with Providers and Members regarding authorization requests and/or activities
Communicates with Care Management, Member Services, Membership and Eligibility and other internal departments regarding Member services, authorization requests and issues
Reviews all authorization requests for accuracy and prioritizing based on urgency
Documents communication, actions taken and barriers in the Medical Management System as it pertains to the Members Care or request for services
Utilizes internal and external systems to verify eligibility and Provider Information such as name, address, fax number, NPI and TAX ID.
Conducts follow-up, as necessary, to ensure member satisfaction and successful delivery of service
Protects the confidentiality of member information and adheres to company policies regarding confidentiality.
Participates in special projects and performs other duties as assigned.
Education:
High School Diploma or equivalent required
Work Experience:
Minimum of two years of experience in a customer service role required
Excellent oral and written communication skills required
Advanced personal computer skills, including Word, Excel or Access required
Utilization Management experience preferred