Responsibilities

• Addressandresolve basic androutineincidents and requests

• Enter quality information into tickets and appropriately capture data

• Complete follow-up and follow-through on all tickets.

• Contribute to self-help knowledge bases and documents typical requests and incidents, resolutions, and work-around procedures.

• Implement customer support best practices.

• Troubleshoot issues in a high-level systematic way.

• Grow knowledge of current corporate products in order to increase ability to resolve tickets on first contact.

Qualifications
Required

• High school diploma or GED

• Experience with ticketing system

• Typing skills to ensure quick and accurate entry of service request details

• Excellent organizational and follow up skills

Preferred

• Associate's degree

• Experience in IT support in a professional services environment

• Knowledge of basic Networking principles, including network troubleshooting for connectivity issues, wireless, DHCP, DNS, use of tools like PING, IPCONFIG, NSLOOKUP and TRACERT.

• Knowledge of desktop applications and Microsoft based operating systems with emphasis on Windows 10, Outlook, Word, Excel, and Power Point. Office365 experience a plus.

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience. Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, age, physical or mental disability, past or present military service, or any other status protected by the laws or regulations in the locations where we operate.

Netsmart desires to provide a healthy and safe workplace and, as a government contractor, Netsmart is committed to maintaining a drug-free workplace in accordance with applicable federal law. Pursuant to Netsmart policy, all post-offer candidates are required to successfully complete a pre-employment background check, including a drug screen, which is provided at Netsmart's sole expense. In the event a candidate tests positive for a controlled substance, Netsmart will rescind the offer of employment unless the individual can provide proof of valid prescription to Netsmart's third party screening provider.

If you are located in a state which grants you the right to receive information on salary range, pay scale, description of benefits or other compensation for this position, please contact to request the details to which you may be legally entitled.

All applicants for employment must be legally authorized to work in the United States. Netsmart does not provide work visa sponsorship for this position.