Summary:

The Child Mind Institute is an independent, national nonprofit dedicated to transforming the lives of children and families struggling with mental health and learning disorders. Our teams work every day to deliver the highest standards of care, advance the science of the developing brain and empower parents, professionals and policymakers to support children when and where they need it most. Together with our supporters, we're helping children reach their full potential in school and in life. We share all of our resources freely and do not accept any funding from the pharmaceutical industry.

The Child Mind Institute is seeking a highly motivated and experienced Patient Experience IT Analyst to join our team. In this role, you will be responsible for managing patient portal communications, troubleshooting, patient enrollment, script renewals, appointment reminders, messaging, and patient education. Additionally, you will oversee virtual visits, conduct patient satisfaction surveys, and coordinate with web and social media teams to enhance patient engagement and communication.

Reporting to the Chief Information Officer, this is an exempt, full-time position located at our NYC headquarters. We offer a competitive salary and benefits.

The Child Mind Institute is proud to be named a company! Our competitive compensation and benefits include medical insurance, 401(k) with match, flexible work schedules, paid parental leave, dependent care and discounted tickets and entertainment perks program. For more information about our benefits, please visit our .

Child Mind Institute is committed to creating an inclusive culture where all employees feel welcomed and valued.

Responsibilities:

• Patient Engagement: Develop strategies to educate and motivate patients to utilize the portal for managing their healthcare needs. Examples may include billing, health records request, scheduling, messaging, prescription refills, appointment reminders, etc....

• Training and Support: Provide training, support and develop user guides for patients and healthcare staff on how to effectively use the electronic portal.

• Communication Enhancement: Utilize the electronic portal to facilitate communication between patients and healthcare providers.

• Patient Education: Incorporate patient education resources into the electronic portal, such as educational videos, articles, and interactive tools.

• Privacy and Security: Ensure the electronic portal complies with privacy and security regulations, such as HIPAA.

• Continuous Improvement: Gather feedback and collaborate with IT and vendors to implement enhancements and updates based on feedback and best practices.

• Patient Satisfaction: Utilize data analytics tools to analyze portal usage, patient satisfaction, and other relevant metrics.

• Customer Service: Provide exceptional customer service related to our technical solutions for patients, families, clinicians and clinical staff.

• Service Recovery: Address and resolve patient complaints or concerns promptly and effectively. Implement service recovery strategies to restore patient trust and satisfaction.

Qualifications:

• Minimum of 2 years of experience in a clinical setting administering EHR patient portal communications, virtual visits, and appointment reminders.

• Customer service experience and strong written and verbal communication skills.

• Experience in Behavioral Health is a plus.

• Experience in NextGen EHR is a plus.

• Strong knowledge of prescription renewals, messaging, patient education, and patient satisfaction surveys.

• Familiarity with Televox/HealthWave/DAS or similar appointment reminder systems.

• Problem solving skills and the ability to work in a cross-functional environment.

• Ability to manage multiple projects simultaneously in an agile and fast-paced environment.

• Bachelor's degree in a related field or equivalent experience (required).

• Strong team player with effective time management and organizational skills.

• Ability to work efficiently and maintain discretion and integrity.

Special Considerations: Please upload your CV during the application process.

The salary range for the position is posted. Factors such as candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations affect the salary offered within this range. In addition, this salary may be subject to a geographic adjustment (according to a specific city and state and depending on the role), if an authorization is granted to work outside of the location listed in this posting.

The Child Mind Institute is an equal opportunity employer and does not discriminate in employment based on race, religion (including religious dress and grooming practices), color, sex/gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sex stereotype, gender identity/gender expression/transgender (including whether or not you are transitioning or have transitioned) and sexual orientation; national origin (including language use restrictions and possession of a driver's license issued to persons unable to prove their presence in the United States is authorized under federal law [Vehicle Code section 12801.9]); ancestry, physical or mental disability, medical condition, genetic information/characteristics, marital status/registered domestic partner status, age (40 and over), sexual orientation, military or veteran status, or any other basis protected by federal, state or local law or ordinance or regulation.