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Position Summary:
We have an exciting opportunity to join our team as an Epic Practice Support Assistant.

Under the general direction of the Director for Epic Operations and the assigned Practice Manager/Office Supervisor, the FGP Assistant Epic Temp Pool is responsible for registering and scheduling patients in the appropriate IT systems (including but not limited to Epic, Groupcast and Infinity), scheduling procedures and tests, organizing daily patient schedules, triaging incoming patient reports to appropriate locations, answering phones, obtaining and documenting insurance pre-authorizations and pre-certifications and facilitating physician and patient administrative needs. This position will be assigned to a multitude of Faculty Group Practices to assist with the successful implementation of Epic.

Job Responsibilities:

• Answer phones and screen incoming calls. Provide information, take messages or redirect calls to the appropriate person.
• Performs other duties as assigned.
• Ability to be flexible regarding responsibilities when needed.
• Demonstrate communication skills: using appropriate vocabulary and grammar when obtaining and conveying information to physicians, nurses and staff at various levels; in person, over the phone, in writing and in electronically sent messages.
• Exercise skill in prioritizing assignments in order to complete work in a timely manner when there are changes in workload, assignments, pressures of deadlines, competitive requirements and/or a heavy workload.
• Obtain, copy and file, results of laboratory tests and scans.
• Maintain cooperative and professional relationships with physicians, nurses and office and clinical staff.
• Obtain insurance pre-authorizations for treatments and diagnostic procedures and record in the appropriate system.
• Register and schedule new and follow-up patient appointments, including assisting with back loading appointments for the Epic Implementation.

Patient Experience & Access

• Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter.
• Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off)
• Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate
• Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging.
• Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate.
• Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.)
• Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience.

Minimum Qualifications:
To qualify you must have a Strong knowledge of practice operations is a must. Experience and competency with varied computer hardware and software, including practice management systems, word processing, spreadsheet, database, scheduling, communications . Training on appropriate practice management systems will be provided. Knowledge of insurance companies office visit and procedure policies to complete pre-authorization requirements. Ability to compose and edit logical, detailed, comprehensive and grammatically correct correspondence. Ability to effectively communicate with a wide variety of personnel including patients, families, physicians and staff. Knowledge of medical terminology. Ability to handle matters of highly confidential and sensitive nature. Ability to recognize and identify problems, recognize implications and propose alternative solutions. Skill in prioritizing assignments to complete work in a timely manner. Skill in working independently and in following through on assignments with minimal direction.

Preferred Qualifications:
Preferred Qualifications:AAS or similar degree.

Qualified candidates must be able to effectively communicate with all levels of the organization.

NYU Grossman School of Medicine provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

NYU Grossman School of Medicine is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.
If you wish to view NYU Grossman School of Medicine's EEO policies, please . Please to view the Federal "EEO is the law" poster or visit https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm for more information.

NYU Langone Health provides a salary range to comply with the New York state Law on Salary Transparency in Job Advertisements. The salary range for the role is $34,467.63 - $47,000.00 Annually. Actual salaries depend on a variety of factors, including experience, specialty, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

To view the Pay Transparency Notice, please