Director, Change Management
Chicago, IL  / New York, NY 
Posted 11 days ago
Job Description

Link Logistics Real Estate ("Link") is the largest U.S.-only owner and operator of last-mile industrial real estate. Established by Blackstone in 2019, Link Logistics leases warehouse space to thousands of customers of all sizes. The firm's scale, cutting-edge technology and logistics expertise serve a portfolio that comprises more than 500 million square feet in dynamic markets across the nation. Each year, more than 5 percent of U.S. GDP flows through the company's state-of-the-art facilities.

We believegood business is synonymous with doing good, making environmental, social and governance (ESG) foundational to the firm. ESG initiatives at Link Logistics include setting ambitious goals to combat climate change, partnering with local nonprofits, and prioritizing diversity, equity and inclusion. Link Logistics has the scale, footprint and proprietary insights, as well as a heightened focus on sustainability, to drive value for all stakeholders, including employees. Just as we give our customers space to grow, we give our people space to grow-and thrive.

The Change Management Team sits within the Engagement & Optimization Hub, which is comprised of 4 pillars: Change Management, Product Enablement, Business Process Management, and Transformation Management.

The role of the Director of Change Management will be to support the organizational change management team and partner with senior business leaders across the organization to focus on the people side of change, including changes to business processes, technology, roles and responsibilities and organizational structures.

The primary responsibility will be creating and implementing change management plans for major strategic initiatives that maximize transparency and employee adoption while minimizing resistance. The Director of Change Management will work closely with program managers, product owners, and business leaders to understand the impacts of the project and develop change strategies to ensure proper readiness resulting in increased benefit realization, value creation, ROI and the achievement of the enterprise's vision.

In addition to supporting technology programs, the Director of Change Management, in partnership with change management peers, will be accountable for fostering a business environment that pushes Link to be an agile, change-ready organization. Additionally, the Director of Change Management will support the development of organizational best practices for leveraging change management across the business.


  • Collaborates with project leaders and team members to build and maintain solid relationships with executives, leadership stakeholders, and business departments.

  • Leads change management activities for assigned strategic initiatives.

  • Delivers a change management approach inclusive of stakeholder assessment, change impact analysis, org readiness activities and the development and execution of change management strategies and plans.

  • Designs and executes people-centered activities to drive experiences for impacted stakeholders inclusive of persona and journey development.

  • Delivers learning solutions that supports organizational change; incorporating the use of learning methodologies and frameworks and can concisely communicate ideas through PowerPoint and other documentation while adjusting style and level of details depending on audience.

  • Promotes enterprise change maturity through strong relationships across the organization.

  • Serves as an organizational change agent and contributes to the Continuous Improvement culture.

  • Anticipates and promptly addresses stakeholder needs.

  • Partners with our Learning & Development and Communications organizations as needed.

  • Applies a comprehensive change management strategy to support adoption and utilization of the changes required by a project or initiative.

  • Uses project management skills to break down work into process steps, develop schedules, and work within time constraints.

  • Runs disciplined meetings with a specific purpose/agenda, the right individuals, and clear outcomes/next steps.

  • Behaves in an inclusive, respectful manner while encouraging the same from others.

  • Displays a balanced, cross-functional perspective, liaising with the business and technology to drive better adoption and results.


  • 6+ years of experience at a management consulting firm or in an internal consulting role focused on Change Management

  • Bachelor's degree from an accredited college/university OR equivalent work experience

  • Prosci change management practitioner certification.

  • Demonstrated understanding of ADKAR change management principles

  • Experience in supporting the stand up of a new change management organization.

  • Strong understanding of change management principles, methodologies, and leading practices with previous experience with large scale organizational change efforts and has leveraged PowerPoint, Excel, MS Project and design tools to develop work plans, articulate complex issues, analyze data, and execute change activities.

  • Ability to effectively leverage internal and external partnerships to drive results.

  • Ability to convey messages in a compelling manner, projecting, and promoting change related messages to internal audiences.

  • Excellent communication skills and the ability to build and effectively manage relationships with stakeholders, senior management, and staff working independently or as part of a team.

  • Demonstrated ability and a proven track record of success in delivering strategic initiatives in a collaborative and fast-paced environment.

  • Strong strategic thinking, ability to think and align long term and short-term objectives.

  • Ability to rapidly gain / build trust and confidence of internal and external stakeholders.

  • Able to learn new areas quickly.

  • Able to work independently.

  • Ability to transparently manage time and priorities and interact with leadership for prioritization decisions.

  • Ability to code-switch between communication styles and vocabularies fluidly and appropriate to context and audience.

  • Exceptional attention to detail and the ability to manage highly complex, and dynamic business datapoints.

  • Experience in the real estate industry is a plus, particularly in the Industrial & Logistics sector.

  • Embraces diverse people, thinking and styles.

  • Travel may be required up to 20%

EEO Statement

The Company is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant, employee, or other covered person based on any legally recognized basis, including, but not limited to: veteran status, uniformed servicemember status, race, color, caste, immigration status, religion, religious creed (including religious dress and grooming practices), sex, gender, gender expression, gender identity, marital status, sexual orientation, pregnancy (including childbirth, lactation or related medical conditions), age, national origin or ancestry, citizenship, physical or mental disability, genetic information (including testing and characteristics), protected leave status, domestic violence victim status, or any other consideration protected by federal, state or local law. We are committed to providing reasonable accommodations, if you need an accommodation to complete the application process, please email


Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
Bachelor's Degree
Required Experience
6+ years
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