Church Pension Group (CPG) is a financial services organization that serves the Episcopal Church, located in Midtown Manhattan. CPG was founded in 1917 to provide pension benefits to eligible clergy of the Episcopal Church. Since then, its mission has expanded to include life and disability insurance, health benefits, property & casualty insurance, and publishing.

The Manager- Life Event Team is responsible for managing the daily operations of the Life Event Team who administer an array of benefits, which include pension, medical, dental, life insurance and short and long-term disability. This position has responsibility for the team's adherence to benefit plans, policy, processes, and regulatory guidelines. The Manager leads a team who deliver client education through an effortless experience. The position is also responsible for handling benefit inquiries and outreach relative to client life events, with a specific focus on retirement and claims. The Manager works with business leaders in identifying trends and identifying opportunities to implement departmental strategies.

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned.

• Effective performance of the essential functions of this position requires regular in-person, on-site interaction with colleagues, both for purposes of internal and external relationship building and meaningful collaboration.
• Responsible for managing lifecycle stages for life events, from the initiation through completion, with specific emphasis on client follow-up and education.
• Craft and execute a business strategy as the client's needs evolve over time.
• Lead cross-functional team in delivering high quality service to our clients and providing exemplary client service to prospective and current clients; assumes overall responsibility for answering questions regarding products and their administration.
• Translates identified gaps, challenges, and opportunities into innovative insights and transforms them into actions Interact with all client facing teams to ensure that all service level agreements are met as it relates to the Life Event team.
• Monitors Client Services performance: measures, revises and/or changes Client service processes to maintain and improve their overall quality, effectiveness, and efficiency.
• Ensures that Client Services skill needs are analyzed and identified, that training needs are identified, and that training plans which meet these needs are developed and delivered; assumes responsibility for equipping staff to provide effective, knowledgeable client service.
• Manages special projects within Client Services function; collaborates with managers within CPG to manage cross functional projects.
• Maintain a deep understanding of plan provisions and processes related to Pension, Life, Medical and Disability
• Assumes responsibility for determining staffing needs as well as scheduling to meet operational needs.

QUALIFICATIONS to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exceptional listening, communication (both verbal and written), interpersonal, and organizational skills.
• Strong leadership capability and a self-starter with ability to multi-task in a complex environment with competing priorities.
• Strong coaching skills, including needs assessment, individual development, career counseling and conflict resolution.
• Strong passion for clients with excellent client service and people skills in a client-focused, team-based environment.
• Ability to research and analyze information necessary to identify and resolve the cause of a problem.
• Center reporting; analysis, tracking and trending, proficiency in record keeping.
• Intermediate knowledge of MS Excel, and Word
• Must be able to prioritize and manage multiple tasks while holding yourself and others accountable for deadlines and deliverables.

EDUCATION and/or EXPERIENCE

• BA\BS or combination of experience and education
• 8+yrs overall professional experience with a focuses on customer success within a service leader and fast-paced corporate environment
• Experience with pension plans, health and welfare plan administration, and compliance
• Prior people and team management experience

• Medical (including Vision)
• Dental
• Supplemental Dental

• Employer funded defined benefit pension plan (five year vesting)
• Employee Life Insurance
• Spouse and Dependent Life Insurance
• Accidental Death and Dismemberment (AD&D) Insurance
• Short-Term Disability (STD) coverage
• Long-Term Disability (LTD) coverage (elected as either pre-tax or after-tax)
• Business Travel Accident Insurance
• Worker's Compensation
• Employee Assistance Program
• Retiree health insurance (eligible after 10 years)
• Retiree life insurance

• 401(k) with matching contributions (immediate vesting)
• Flexible Spending Accounts (FSAs)
• Commuter Benefits
• New York's 529 College Savings Program (NY State residents)