Vice President, Service Delivery General Management Manager II

Bring your ideas. Make history.
BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank of banks" - 97% of the world's top banks work with us as we lead and serve our customers into the new era of digital.

With over 239 years of rich history and industry firsts, BNY Mellon has been built upon our proven ability to evolve, lead, and drive new ideas at every turn. Today, we're approximately 50,000 employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about.

We're seeking a future team member for the role of Vice President, Service Delivery General Management Manager II join our Enterprise Contact Centre team. This role is located in Lake Mary, FL - HYBRID

In this role, you will make an impact in the following ways:

• Manages a specific process in a particular unit area in Service Delivery.
• Oversees daily activities and manages small team of staff.
• Oversees a specific process in a particular area.
• Monitors production and quality goals and maintains current section procedures.
• Develops a shared vision and strategy to optimize team execution and performance.
• Ensures work produced meets product/service standards and exceeds quality standards.
• Analyzes and prepares reporting for management.
• Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team.
• Supports the development of standard processes and policies for assigned area and ensures they are operationalized by subordinate teams.
• Manages a small team in one unit area in Service Delivery.
• Responsible for the achievement of team objectives.

To be successful in this role, we're seeking the following:

• Bachelors degree or the equivalent combination of education and experience is required. Advanced/graduate degree preferred.
• 5-7 years of total work experience is preferred with at least 1 years in management.
• Service delivery experience preferred.

At BNY Mellon, our inclusive culture speaks for itself. Here's a few of our awards:

• Fortune World's Most Admired Companies & Top 20 for Diversity and Inclusion
• Bloomberg's Gender Equality Index (GEI)
• Best Places to Work for Disability Inclusion, Disability: IN - 100% score
• 100 Best Workplaces for Innovators, Fast Company
• Human Rights Campaign Foundation, 100% score Corporate Equality Index
• CDP's Climate Change 'A List'
• Forbes Blockchain 50

Our Benefits:

BNY Mellon offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves that can support you and your family through moments that matter.

BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.