Senior Desktop Support Specialist (Hybrid)
*No Visa Sponsorship is available for this position.
About Student Service Information Technologies
Student and Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters including public service, health, wellness, social justice, residential living, food services, sports, recreation, career services, and student activities and organizations including sorority and fraternity life. We provide support and services to roughly 25,000 undergraduate, graduate, and professional students on multiple campuses in the U.S. and abroad.
Student Service Information Technologies (SSIT) provides IT support to a number of divisions, including SCL, and allows numerous operations to continue to run effectively while using hundreds of different IT systems. SSIT is comprised of five different service teams: Client/Desktop Services, Infrastructure Services, Business Applications & Development, IT Service Management, and Business Application Services.
The Opportunity
As part of Student Services Information Technology (SSIT), Sr. Desktop Support Specialist will provide advanced technical consulting, incident management, and fulfill support service request for a desktop computing environment of approximately 1,200 end users and over 1,500 network devices that span over 60 buildings on campus as well as remote offices. Using an on-line helpdesk ticketing system, this role will respond to and troubleshoot a broad range of support services including desktop applications, network and desktop infrastructure, mobile device support as well as low to complex user questions regarding PC and Apple peripherals. This support will be provided either through in-person consultations or through consultations done remotely over phone or email in an effort to resolve in a timely and accurate fashion that minimizes downtime and impact on the user. In collaboration with other teammates or technical groups within SSIT or across the campus, this role researches technical issues and creates entries into a knowledge-based system as well as looks to implement special technology projects as assigned.
Success Factors:
A successful Sr. Desktop Support Assistant will:
While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming; showing respect, compassion, and empathy; engaging and supporting others regardless of background or perspective; speaking up when others are being excluded or treated inappropriately; and supporting work/life integration of oneself and others.
What We Need
Required Qualifications:
University Related Requirements:
*A cover letter and resume are required for further consideration for this position.
*No Visa Sponsorship is available for this position.
If you have all those things, great! We have a few more things that we would prefer you to have, but it's ok if you don't.
Preferred Qualifications:
What We Offer
Rewards and Benefits
Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.
University Job Title:
IT Support Asst IVJob Family:
Information TechnologyLevel:
EPay Rate Type:
HourlyPay Range:
$27.61 - $32.08Remote Option Availability:
Hybrid RemoteCompany:
EndowedContact Name:
Maria AvilaJob Titles and Pay Ranges:
Non-Union Positions
Noted pay ranges reflect the potential pay opportunity for each job profile. The hiring rate of pay for the successful candidate will be determined considering the following criteria:
Prior relevant work or industry experience
Education level to the extent education is relevant to the position
Unique applicable skills
Academic Discipline (faculty pay ranges reflects 9-month annual salary)
To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator.
Union Positions
The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement. To learn more about Cornell's union wages, see Union Pay Rates.
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EEO Statement:
Diversity and Inclusion are a part of Cornell University's heritage. We are a recognized employer and educator valuing AA/EEO, and we do not tolerate discrimination based on any protected characteristic, including race, ethnic or national origin, citizenship and immigration status, color, sex/gender, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual's genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.
Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty, and staff to all identities and backgrounds. We encourage individuals from underrepresented and/or marginalized identities to apply.
2024-04-25