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Position Summary:
As a Field Service Engineering Advisor, you play a pivotal role in delivering tailored services and resources that foster comprehensive troubleshooting and repair support for both B2C and B2B equipment. Your primary objective is to enhance the expertise of technicians and distributor service programs, ensuring exceptional service quality.
In this capacity, you will contribute significantly to improving the troubleshooting skills of technicians in After Sales Centers, Distributor Partners, and Independent Service Providers. Your expertise will also be instrumental in streamlining and supporting Distributor Partners (B2B) and field service providers, including direct technicians and third-party providers, who are responsible for delivering high-quality installations, maintenance, and repairs of select Nespresso B2C and B2B machines. This will involve effectively communicating procedures, policies, and leveraging relevant programs to facilitate seamless day-to-day services.
Collaboration with teams in contact with Distributor Partners and HQ technical groups will be essential in driving continuous improvements in machine quality. Additionally, you will actively contribute to the creation of local resources aimed at enhancing equipment training effectiveness and support. Throughout your role, you will closely collaborate with various stakeholders, including Technical & Quality Management, Customer Call Center (COE), HQ Technical Department, Commercial Sales, Distributor Partners, After Sales Centers (B2B and B2C), CSPs (Certified Service Providers) & Distributors, and Suppliers.
By leveraging your expertise and fostering collaboration, you will make a significant impact on the overall service quality, technician skill development, and customer satisfaction. Your contributions will be vital in ensuring smooth operations and delivering exceptional support to both B2C and B2B customers.
Key Responsibilities:
Experience & Education Qualifications:
Travel:
Physical Demands:
Theapproximate payrange for this position is $70,000.00to $90,000.00.Please note that thepay rangeprovided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location.
Nestle offers performance-based incentives and acompetitive total rewards package, which includes a401k with company match, healthcare coverage and a broad range ofother benefits. Incentives and/or benefit packages may varydepending on the position. Learn more atAbout Us |Nestle Careers (nestlejobs.com)
Requisition ID: 294457
Nestle Nespresso USA is an equal opportunity employer and is looking for diversity in qualified candidates for employment. If you require an accommodation in order to view or apply to open position, please dial 711 and provide this number to the operator: 1-800-321-6467.
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