Job Description
Plans and implements the strategic view of business objectives and the relationship to assigned Service Line projects. Prioritizes projects, enforces processes, and contributes to decisions regarding program and project direction. Engages with key stakeholders and clients in the resolution of complex issues.
Job Responsibility
- Develops, communicates, and builds consensus for goals and project benefits in alignment with Corporate Strategy.
- Ensures project milestones and budgetary constraints are maintained.
- Manages cross-functional team engagement and alignment as it pertains to requirements, scope and project delivery.
- Works with Service Line teams, vendors and customers to develop project proposals outlining deliverables, requirements, risks, assumptions, key stakeholders, roles and responsibilities and budgets.
- Collaborates with the leadership to build and manage program management function in support of projects; assists in defining and developing departmental wide program management practices, governance standards, processes and metrics.
- Reviews high level deliverables across assigned Service Line projects and reports to the leadership on projects' status; carries out quality assurance procedures in accordance with established methodology and ensure successful project execution.
- Escalates risk issues to the leadership when project scope requires intervention; assists in evaluation, re-prioritization and re-design of project plans and objectives as necessary.
- Contributes to Portfolio Management and Planning for assigned areas; collaborates with administrative leaders to create, enhance and deliver improved project management processes and practice.
- Trains assigned staff in appropriate processes and documentation standards; manages resources including operating budget, supplies, equipment, space, staff, and information.
- Operates under general guidance and work assignments are varied and require interpretation and independent decisions on course of action.
- Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
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Job Qualification
- Bachelor's Degree required, or equivalent combination of education and related experience.
- 5-7 years of project management experience required. 1-3 years of program management experience, preferred.
- PMP or PgMP Certification, preferred.
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Highly Preferred:
- Genesys Contact Center experience
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
