Company Overview:

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there's really only one: Zones - First Choice for IT.TM

Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done. Follow Zones, LLC on Twitter @Zones, and LinkedIn and Facebook.

Position Overview:

The Technical Specialist I will provide advanced escalation user support and customer service support for company-supported computer applications and platforms as well as providing executive support for all US based users.

What you'll do as a Technical Specialist I:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide support and maintenance for Microsoft Active Directory (including Azure AD), Office 365, Intune, SCCM, JAMF
• Assist the helpdesk in answering incoming calls to provide a better first call resolution and provide escalation support to helpdesk techs.
• Fulfill demanding customer Service Level Agreements (SLA's) and manage customer expectations around support delivery timelines
• Image desktop and laptop computer hardware and complete deployment according to varying brand and departmental standards
• Respond to requests for technical assistance in person, phone, chat, or email
• Diagnose and resolve technical hardware and software issues
• Install, Configure, Monitor, and Maintain computer systems
• Work on additional projects provided by Helpdesk Manager
• Deploy applications individually and with client management tools
• Deliver speedy response to security threats and system outages, scan and clean up computers from viruses
• Research questions using available information resources
• Contribute to project plans, create documentation, and maintain inventory and repair records
• Provide mobile device support knowledge (iPhone, iPad, Android)
• Provide remote and deskside support for all customers
• Follow standard help desk procedures, log all help desk interactions, follow up with customers and users to ensure complete resolution of issues, and identify and escalate situations requiring urgent attention
• Track and route problems and requests and document resolutions
• Resolve technical problems with Local Area Networks and Wide Area networks
• Inform management of recurring problems
• Stay current with system information, changes, and updates

What you will bring to the team:

• Bachelor's degree preferred, or equivalent experience
• Working knowledge of fundamental operations of relevant software, hardware, and other equipment
• Knowledge and experience of customer service practices
• Strong oral and written communication skills
• Active Directory support
• Microsoft Office applications (O365, teams) support experience in a corporate environment
• Mobile Device support experience including use of Intunes, JAMF, SCCM, or other tools
• Team player with an excellent customer service orientation
• Problem analysis, problem-solving, adaptability
• Good planning and organizing with strong attention to detail and a good tolerance for stressful situations and sometimes tight deadlines

Qualified candidates can expect an hourly range of $22.00 - $25.00.

#LI-EB1

While we're committed to providing top-tier solutions, we're just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.

At Zones, work is more than a job -with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you're interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status oron the basis of disability.