The Supervisor, Customer Service provides leadership, mentoring, and coaching to DMC customer service staff. Develop, implement, and supervise customer service processes within a contact center environment. Coordinate day-to-day customer service needs. Monitor and evaluate agent contact center behaviors to ensure quality standards and program regulations are met. Develop quality standards through data and process analysis assuring NSC services always meet customer expectations for quality. Assure process and data integrity measures are in place with consistent auditing and communication.
What You'll Do: