Receptionist
Sunnyvale, CA 
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Posted 19 days ago
Job Description

Job Title

Receptionist

Job Description Summary

The Receptionist plays a large role in creating a first impression of the company via in-person and phone interactions with individuals, including prospective clients, employees, guests and vendors who walk through the door or call the location. We are seeking a passionate and driven professional to act as an ambassador and liaison between our client, employees and visitors who come to the site. Ideally this individual cares deeply about the level of interaction and the quality of the experience the recipient enjoys during their initial interactions at the site.

Job Description

  • Ensuresasmoothandseamlessemployeeandguestexperiencebycommunicatingwarmly,clearlyandeffectivelywiththeemployee,guest,employeehost,vendors,etc.tomeettherequestathand
  • Consistentlyoffersprofessional,friendlyandwelcominginteractions
  • Answersandscreensallincominginternalcallstohandlecaller'sinquirieswheneverappropriateandpossible.Re-directscallsasneededandtakesadequatelydetailedmessageswhenrequired
  • Greets,assistsand/ordirectsvisitors,vendorsandthegeneralpublicemployingaprofessional,courteous,andrespectfuldemeanoratalltimes
  • Managesvisitorbadgesandmaintainsappropriatevisitorrecords
  • Isactivelyvisibleinthereceptionareaandalwaysaccessibletothecustomerviaphone,walkietalkie.Providesadvancenoticetomanagerandcustomerforpersonaltimeoff.
  • Providesadministrativereliefandsupport,asneeded,forpersonnelinadministration,mailroomandcopy/publication
  • Maintainsguestregistrationlogsviaelectronicguestmanagementsystem
  • Schedules,organizesandassistswitheventandmeetingroomreservations
  • Reviewsallappropriatedocuments,manualsandstandardoperatingprocedurestobefamiliarwithdetailsofengagingwithguestvisitors,employeesandvisitors
  • Assistswithanychangesornewinformationpromptlyandreliably,followingupwiththecustomertoensuresatisfactionwithcourseofaction
  • Ensurespositiveguest/groupexperience,throughpersonalinteractionandattendanceatfunctionsorotherinteractionsthroughouttheday.Mustbeflexibletoaccommodateirregularand/orextendedhours.
  • Assistswithadministrativeresponsibilities,includingsupplyordering,visualinspectionofconferencerooms,guestspaceorsupplyclosetorotherresponsibilitiesasrequiredandrequested.
  • Providestravelassistance,callingcabs,communicatingarrival,etc.
  • Displaysprofessionalismandasenseofprideinallaspectsofhis/herdutiesandresponsibilities
  • Understandsandadherestoallsafetyandsecurityprotocols
  • Reviewsinternalworkordersystemandreportsservicerequeststhroughbuildingworkordersystem.Communicatestobuildingmanagementastenant/landlordliaison

Requirements

  • Minimumof2yearsofreceptionexperience
  • 2yearsofexperienceinface-to-faceinteractionwithcustomerspreferred
  • Apleasantphonevoiceandexcellentverbalandwrittencommunicationskillsamust
  • Organizationandattentiontodetailrequired
  • Mustbeabletoworkinafastpaced,highvolumeenvironment
  • ProvencomputerexperienceessentialincludingproficiencyinOutlook,WordandExcelrequired
  • Idealcandidatemusthaveapositiveattitudeandbecomfortableinprovidingcustomerservicetoadiversepopulation

PhysicalRequirements

  • Whileperformingthedutiesofthisjob,theemployeeisregularlyrequiredtotravelfromfloortofloorandmayberequiredtotraveloutsidebetweenbuildingsinvaryingoutdoorweatherconditions
  • Theemployeemayalsoberegularlyrequiredtositorstandforprolongedperiodsoftime
  • Regularlyusehandstooperateofficemachineryincluding,butnotlimitedto,telephones,computers,fax,andphotocopymachines
  • Regularlyrequiredtowalk,talkandhear




Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.


The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.


The company will not pay less than minimum wage for this role.


The compensation for the position is: $21.87 - $22.00

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or emailHRServices@cushwake.com. Please refer to the job title and job location when you contact us.



Cushman & Wakefield is an Equal Opportunity / Affirmative? Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

 

Job Summary
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Experience
2 years
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