The Director of Global Workforce Planning will play an important role in devising and implementing Morningstar's global workforce and location strategy. The role reports to the Head of Strategy, and Analytics within Morningstar's People & Culture (HR) function. The role will work closely with business leaders to understand and forecast headcount needs that support short a

Be the engineering face for Product support, representing the Workstation engineering team to stakeholders and clients. Build engineering solutions to key focus areas, to improve customer satisfaction. Guide global teams to build robust data engineering pipelines Work with architects and leads to design data import and export mechanisms to interface with advisory ecosyste

Morningstar's editorial team . We write and publish news on the financial markets and investing along with digestible research content in the form of articles, data visualization, videos and podcasts. Our articles run primarily on Morningstar.com, which millions of readers visit each month to help make sense of the markets, find investment advice, and manage their finance

Deliver outstanding customer service by responding to and efficiently resolving client issues and requests. Investigate all incoming queries and escalate to technical teams where necessary. Document all actions in CRM (Service Cloud). Provide regular follow up to clients on all outstanding queries. Assist with creating documentation and knowledge sharing. Actively contrib

Collaborate with Vendors, Marketing, Sales, Corporate Communications, Talent & Culture, and Infrastructure to manage production needs for in person, virtual, and live stream events Work with internal stakeholders regarding event and presentation logistics, production management, and executional delivery Lead technical and AV crews as well as act as show producer and show

Own Program Management for an assigned group, including Project Prioritization, Strategic Roadmap creation and Stakeholder Alignment. Work with cross functional leaders to determine technology, design, and project management resource requirements to execute our strategy and deliver on commitments. Directly manage multiple projects concurrently to include planning and exec

Generate original investment research with the goal of improving outcomes for our clients Responsible for research supporting the Morningstar Risk Model Faithfully represent the work of the quantitative research team to internal stakeholders and external clients Become a subject matter expert in multiple investment topics such as equities, fixed income, mutual funds, exch

Lead execution on major compensation programs, including year end compensation and bonus process, mid year compensation process, and pay equity analysis Support governance and administration of job catalog and related pay structures Manage audit and maintenance of compensation related information in Workday Work with global colleagues in People & Culture, Technology, and

involving MacOS and Windows endpoints. The ideal candidate will have a deep understanding of MDM principles, strong technical expertise , and proven leadership skills in managing mobile device environments. This position is based in our Chicago office and we follow a hybrid policy. Responsibilities Act as a subject matter expert for the Morningstar MDM environment. Collab

Partner with Morningstar Retirement and Morningstar Funds Trust to provide ongoing compliance support and guidance Review marketing materials and RFPs Assist in due diligence and other recurring investment company tasks including those regarding sub advisers and service providers Create compliance related training materials Undertake SEC filings, including Forms 13F, 13H,

Prepare company wide salary targets owning the overall workforce planning and reporting process on behalf of FP&A. Provide support to certain corporate and central functions on their budgets, forecast and performance analysis. Prepare company wide bonus and equity calculation. Own the annual allocation processes for all corporate and central costs to businesses. Provide s

Responding to client (end user) questions/inquiries via telephone, email, and chat in a complete, accurate , and timely manner in accordance with service level standards (SLAs). Troubleshooting and investigating client issues and resolving or escalating appropriately. Managing occasionally unhappy client interactions and de escalating emotionally charged situations when n

Collaborate with Information Security team members to understand their responsibilities, reporting needs and requirements for enhancing security measures Develop and deploy Business Intelligence (BI) solutions to visualize and analyze security related data Create and maintain reporting mechanisms, scorecards, and dashboards that effectively communicate security metrics to

Establish and maintain order for leaders' schedule, desk, day to day tasks, etc. Manage schedules, make appointments, and coordinate meetings, often across multiple time zones Organize and prepare for meetings, including gathering documents and attending to logistics of meetings Anticipate the needs of leaders while maintaining day to day workflow Gain and establish exper

Exceed growth targets Uncover client business needs and work with the Strategic Account Executive and internal teams to determine optimal solution Establish and build relationships with key stakeholders, in collaboration with the Strategic Account Executive Identify new business groups and opportunities within the accounts Employ winning strategies to maintain and grow ad