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Responsible for supporting Customer Support Services to ensure customers are satisfied and staff meets business needs and expectations. Directs and supervises staff responsible for resolving processing issues, managing COD processing status, analyzing data and outreach for batch processing issues and more. Ensures staff has the utmost focus on customer satisfaction and adherence to established Ser
Posted Today
Our Contact Center responds to and resolves Recruiting and Hiring inquiries (phone/e mail) from candidates and employees in a timely manner and provides general information and assistance. The Contact Center resolves general inquiries from applicants regarding their application status, scheduling information, and other related inquiries. The Contact Center is operational between the core hours of
Posted Today
Supports customer to submit and process origination and disbursement transactions or creates and submits on behalf of customer. Assists customer with award origination and disbursement processing and identifying and resolving processing issues. Supports inbound calling, outbound calling, email, web chat and outreach to customer to assist in resolving batch edits and errors, missing documents and s
Posted 20 days ago
Supports customer to submit and process origination and disbursement transactions or creates and submits on behalf of customer. Assists customer with award origination and disbursement processing and identifying and resolving processing issues. Supports inbound calling, outbound calling, email, web chat and outreach to customer to assist in resolving batch edits and errors, missing documents and s
Posted 22 days ago
Supports customer to submit and process origination and disbursement transactions or creates and submits on behalf of customer. Assists customer with award origination and disbursement processing and identifying and resolving processing issues. Supports inbound calling, outbound calling, email, web chat and outreach to customer to assist in resolving batch edits and errors, missing documents and s
Posted 26 days ago
Supports customer to submit and process origination and disbursement transactions or creates and submits on behalf of customer. Assists customer with award origination and disbursement processing and identifying and resolving processing issues. Supports inbound calling, outbound calling, email, web chat and outreach to customer to assist in resolving batch edits and errors, missing documents and s
Posted 29 days ago
Our Contact Center responds to and resolves Recruiting and Hiring inquiries (phone/e mail) from candidates and employees in a timely manner and provides general information/assistance. The Contact Center resolves general inquiries from applicants regarding their application status, scheduling information, and other related inquiries. The Contact Center is operational between the core hours of 7 00
Posted 1 month ago
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