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Job Description Do you want to be a part of a collaborative team for a growing eCommerce company? We are looking to grow our Call Center IT Support Team by bringing on talented, motivated individuals looking for a broad scope of technical support. Responsibilities Provide First level support to Wayfair employees for all IT related concerns and technologies such as Windows desktops and Windows Serv
Posted 14 days ago
The right candidate will have experience developing future leaders and motivating teams, a strong sense of urgency, and the ability to improve operational efficiency through process improvement. Other critical success factors for this role include great problem solving skills and the ability to think outside the box to resolve customer issues. This role may act as manager on duty in the absence of
Posted 29 days ago
Wayfair
- Horseheads, NY
Wayfair is seeking a dynamic, experienced Training Manager to oversee training and development at our New York call center location. This person will be responsible for leading a training team supporting Sales & Service at the New York site and will be responsible for all aspects of call center training including stake holder consulting, training team development and coaching, completion tracking
Posted 30 days ago
Wayfair
- Horseheads, NY
Responsible for identifying training needs, training Sales & Service staff, and developing training materials as needed. Includes initial orientation/new hire training, ongoing up skill training, and project specific training. The primary audience will be call center employees, but may include other employees. Work with Sales & Service Training Team to ensure training consistency across sites Desi
Posted 30 days ago
Wayfair
- Horseheads, NY
Reporting to the VP of Sales and Customer Service, the Site Director of Sales and Customer Service will be responsible for driving the overall strategy and execution of our fast growing, New York Contact Center Operation. The person will lead Sales, Customer Care and Support functions across all contact channels (phone, email, chat, etc.) to deliver revenue and profit growth, high levels of custom
Posted 30 days ago
Wayfair is looking for a Senior Sales Manager with a track record of building great teams and developing high performing managers. The right candidate will have a strong sense of urgency and the ability to improve operational efficiency through process improvement. Other critical factors for this role include great problem solving skills and the ability to think outside the box to resolve customer
Posted 30 days ago
Wayfair is looking for a Senior Customer Service Manager with a track record of building great teams and developing high performing managers. The right candidate will have a strong sense of urgency and the ability to improve operational efficiency through process improvement. Other critical factors for this role include great problem solving skills and the ability to think outside the box to resol
Posted 30 days ago
Wayfair
- Horseheads, NY
The Nesting Coach will oversee the nesting process for new hires across multiple functions. The Nesting Coach will also be responsible to deliver ongoing coaching/training and oversight of new hire performance throughout the nesting process. As needed this position may also assist the Training Team in delivering certain training programs to existing staff. Responsible for the development and perfo
Posted 30 days ago
As a Human Resources Manager, you will be responsible for coordinating and directing HR functions and/or programs. You will maintain and enhance the human resources department by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices. The ideal candidate will be a creative, collaborative, results oriented leader who is particularly adept at
Posted 30 days ago
Job Duties Drive the development of positioning, messaging and branding to leverage employees as brand advocates internally and externally. Ensure all communications reach multi generations, diverse employees and various levels of education. Plan, promote and oversee logistics for internal events such as employee celebrations, teambuilding events, etc. Develop, evaluate and implement new processes
Posted 30 days ago
The right candidate will have experience developing future leaders and motivating teams, a strong sense of urgency, and the ability to improve operational efficiency through process improvement. Other critical success factors for this role include great problem solving skills and the ability to think outside the box to resolve customer issues. This role may act as manager on duty in the absence of
Posted 30 days ago
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