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The Captain directs the vessel's activities and operates the vessel safely and efficiently while supervising onboard crew. This position serves as the primary contact onboard the vessel with the USCG concerning compliance with laws and regulations. The Captain administers training and drills aboard the vessel, and this position ensures a high level of customer service is provided, all while direct
Posted 7 months ago
Ultimately in command of the vessel at all times Directly supervises the 1st Officer, Deckhands and other crew members in all areas of Marine Transportation Safety, Security, and Training. Routinely conduct Watch Quarter Station Bill Emergency Drills in accordance with US Coast Guard regulations Routinely conduct Safety Meetings in conformance with HCE policy, to ensure a routinely efficient and s
Posted 9 months ago
Responsible for getting underway, mooring, anchoring, handling lines, and bridge operations in all weather conditions Perform lookout duties while underway, including watching for other vessels and monitoring the waterway for potentially unsafe conditions Assist in boarding and disembarking of passengers and monitoring passenger & crewmember safety issues on the boat. Assist the Captain in ensurin
Posted 9 months ago
Prepare beverages, cocktails and wine orders in adherence to state and city alcohol laws, and Hornblower's service standards Maintain a clean and well stocked bar Convey broad cocktail knowledge and mix complex drinks consistently Collect money, accurately make change and accurately input into POS Serve guests and fill server orders quickly and courteously Check IDs in accordance with beverage gui
Posted 10 months ago
Evaluate restaurant operations and identify strategies to increase revenue, profitability and guest satisfaction Responsible for Cash Accounting, invoicing, and ensuring payroll deadlines are met Resolution of the more complex departmental/guest issues Ensure monthly and quarterly inventories are completed timely and efficiently. Participate in vendor sourcing, quality control, budget management a
Posted 10 months ago
Be a Hornblower Brand Ambassador for Pier 15, delivering premier quality customer service by engaging in interactive communication with customers and creating a sales & marketing/guest service culture within the staff and facility Oversee all operations at Pier 15, including, but not limited to, effective and coordinated check in and boarding/disembarking processes, cleanliness of the pier and ves
Posted 11 months ago
Provide upscale customer service, answering questions and creating customer delight Sell food, drinks, and audio devices register sales, accept cash payments, make change, issue receipts Set up daily menu items displayed, prepare equipment, food, drink, and floor set up. Stock inventory of vessels, organize and maintain inventory, and submit daily inventory report to Concession Manager Receive and
Posted 11 months ago
Assign, direct, supervise, train, and manage staff in their work duties Move throughout the vessel to monitor and take corrective action to ensure food quality and service standards are met Regularly review and evaluate the degree of customer satisfaction of the passengers Resolve guest disputes Responsible for all shift meetings & floor plan details Ensure sanitation & safety standards and place
Posted 11 months ago
Install, maintain and repair heating, ventilation, and cooling units. Diagnose and repair of electronic, mechanical and electrical components of these systems Select, purchase and specify equipment and materials to maintain the HVAC systems and meet regulatory requirements Maintains proper support and good working order of units to ensure compliance with all applicable regulations for NY State and
Posted 11 months ago
Ticket Agent Do you share Hornblower's passion for providing amazing experiences? If you're all about customer service and thrive on teams where communication, creativity, and cooperation are encouraged, this may be the place for you. As we say at Hornblower, why work when you can cruise? Hornblower New York is seeking motivated and friendly individuals to join our New York City team! Position Spe
Posted 11 months ago
Open and close Ticket Office and maintain a clean, safe and orderly work environment Count money in cash drawers at the beginning and end of the shift and ensure amounts are correct and that there is adequate change Prepare cruise summary, materials, boarding reports, reservation lists for cruises, and reconcile revenue at the end of the day Lead by example while performing all ticket agent job du
Posted 11 months ago
First Officer Do you share Hornblower's passion for providing amazing experiences? If you're all about customer service and thrive on teams where communication, creativity, and cooperation are encouraged, this may be the place for you. As we say at Hornblower, why work when you can cruise? Hornblower New York is seeking First Officers to join our New York City Team! The successful candidate will h
Posted 11 months ago
Cook/Line Cook/Prep Cook Do you share Hornblower's passion for providing amazing experiences? If you're all about customer service and thrive on teams where communication, creativity and cooperation are encouraged, this may be the place for you. As we say at Hornblower, why work when you can cruise? Hornblower New York is seeking experienced Cooks to join our New York City Team! Successful candida
Posted 11 months ago
Dishwasher Do you share Hornblower's passion for providing amazing experiences? If you're all about customer service and thrive on teams where communication, creativity and cooperation are encouraged, this may be the place for you. As we say at Hornblower, why work when you can cruise? Hornblower New York is seeking experienced Dishwashers to join our New York City Team! Dishwashers will be respon
Posted 11 months ago
Expeditor (Busser, Runner, Barback) Do you share Hornblower's passion for providing amazing experiences? If you're all about customer service and thrive on teams where communication, creativity and cooperation are encouraged, this may be the place for you. As we say at Hornblower, why work when you can cruise? Hornblower New York is seeking experienced Expeditors to join our New York City Team! Ex
Posted 11 months ago
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