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The Captain directs the vessel's activities and operates the vessel safely and efficiently while supervising onboard crew. This position serves as the primary contact onboard the vessel with the USCG concerning compliance with laws and regulations. The Captain administers training and drills aboard the vessel, and this position ensures a high level of customer service is provided, all while direct
Posted 23 days ago
The Deckhand monitors deck areas onboard the vessel, as well as passengers and vehicles, to ensure safety during ferry operation and/or special events. The Deckhand handles lines and rigging to launch or dock the boat and performs custodial and/or general maintenance tasks as directed. The Deckhand provides a high level of customer service to all riders. Essential Duties and Responsibilities Handl
Posted 23 days ago
Assist in the continual improvement of the RESPECT Management System (RMS) and all related ISO functions. Maintain adequate records, tracking, and documentation, as assigned. Assist in training, where deemed necessary. Assists in the creation of documents for departments Maintain internal ISO document portal, "NYC Ferry City Hall." Assist in the coordination of regulatory/company voluntary environ
Posted 28 days ago
Take pride in getting to know our riders by name; Assist with all rider needs; Be an ambassador of our service and the products we serve on board; Manage Rider Services Agents weekly/monthly schedules at various locations; Enforce company policies, rules, and regulations and enact disciplinary actions when necessary; Train Rider Services and On Board Concessions Agents appropriately; Give feedback
Posted 28 days ago
TVM Service Tech will be responsible for Installing, servicing, adjusting, or repairing TVM Machines. Essential Duties and Responsibilities Fill machines with paper. Make service calls to maintain and repair machines. Inspect machines and meters to determine causes of malfunctions and fix minor problems such as jammed bills, coins or paper tickets. Test machines to determine proper functioning. Co
Posted 28 days ago
Post customer payments by recording cash, checks and credit card transactions as necessary Post revenues by verifying and entering transactions Ensuring that third party vendor accounts are regularly reviewed for proper billing including daily reconciliations of all sightseeing operations among all Hornblower New York pier locations Maintain all receivables documentation, digital and hard copies,
Posted 1 month ago
Accept tasks from the Maintenance Supervisor and plans/implements execution Paint, repair, clean, and generally improve facilities, vessels and equipment as required by the Maintenance Supervisor Weld as required Ensure all aspects of safety during task execution Utilize power tools to accomplish designated tasks Maintain supply, tool and parts inventories Use of approved Hazmat required for Paint
Posted 2 months ago
Responsible for Preventative Maintenance (PM) and maintenance of all vessels and onboard vessel systems to manufacturer's specifications Organization and assignment/direction of tasks to engineering and maintenance staff, as well as coordinating with other departments to complete projects Coordinate inspection of marine equipment and machinery in order to ensure proper vessel maintenance, and equi
Posted 3 months ago
Directly supervises the marine and maintenance crew in all areas of Marine Transportation Safety, Security, and Training. Maintains Vessel Operations and Maintenance Logs, Personnel Reports, Licensing, Safety Training Records, and all other Ship's Business records ( COI, CDD, and fire system certificates, FCC licenses, VGP) When serving as the Master in Navigational Command, operates the vessel wi
Posted 3 months ago
Provide Tier 1 IT support for users Monitor and maintain incoming IT Help Desk tickets Responsible for PC/Mac desktop and laptop computer configuration, deployments, and troubleshooting Support enterprise POS systems and peripherals Maintain inventory of corporate devices and software Desired background Computer troubleshooting ability required 2 3 years experience in IT related field preferred De
Posted 3 months ago
Ultimately in command of the vessel at all times Directly supervises the 1st Officer, Deckhands and other crew members in all areas of Marine Transportation Safety, Security, and Training. Routinely conduct Watch Quarter Station Bill Emergency Drills in accordance with US Coast Guard regulations Routinely conduct Safety Meetings in conformance with HCE policy, to ensure a routinely efficient and s
Posted 3 months ago
Responsible for getting underway, mooring, anchoring, handling lines, and bridge operations in all weather conditions Perform lookout duties while underway, including watching for other vessels and monitoring the waterway for potentially unsafe conditions Assist in boarding and disembarking of passengers and monitoring passenger & crewmember safety issues on the boat. Assist the Captain in ensurin
Posted 3 months ago
Position themselves, 45 minutes prior to boarding a vessel at podium to act as greeter, give direction, help form lines, and answer general guest questions Always maintain a positive and accommodating attitude when dealing with guest to ensure positive guest experience Seat guests promptly Open and Close the host stand properly Interact with guests as much as possible, provide company, harbor and
Posted 3 months ago
Manage and communicate updates to manifests across departments in a timely manner Report to Public Cruise Manager or event coordinator for reviewing all of the day's events and work orders, and boarding time and procedure Review manifest to ensure all reservations are accurate prior to check in time Ordering necessary enhancements for the coming weekend Communicate and assist with necessary boardi
Posted 3 months ago
Prepare beverages, cocktails and wine orders in adherence to state and city alcohol laws, and Hornblower's service standards Maintain a clean and well stocked bar Convey broad cocktail knowledge and mix complex drinks consistently Collect money, accurately make change and accurately input into POS Serve guests and fill server orders quickly and courteously Check IDs in accordance with beverage gui
Posted 4 months ago
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