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Provide world class customer experience with every interaction Engage and empathize with customers to support and resolve technical issues through completion Develop, foster and maintain highly effective customer interaction Support installation, configuration, and support of Microsoft Office 365 on various platforms Accurately document all work performed through ticketing system including details
Posted Today
Zones
- Clifton Park, NY
Manage the day to day operational activities of large scale, high budget projects across various internal functional departments within nfrastructure. Responsible for a successful delivery in a matrix resource environment for all of the project deliverables. Set and continually manage project expectations with team members and other stakeholders, including the customer project manager, through reg
Posted Today
Zones
- New York, NY
Lead large, complex, enterprise wide projects through all project lifecycle phases. Responsible to build and maintain strong client relationships at all levels with the objective of being a trusted business partner. Accountable for meeting revenue, profit, and growth objectives and for improving overall customer satisfaction targets. Establish and maintain relationships and communications at all l
Posted Today
Zones
- Clifton Park, NY
The End User Services Team at nfrastructure is made up of highly motivated individuals whose attention to detail, follow through, and active client support creates an energetic and productive atmosphere. Working directly with clients, the team is committed to installing the clients' computer equipment, ensuring it is connected to the network and peripherals, and troubleshooting any issues that may
Posted Today
As an Audio Visual Field Technician, you will provide hardware and software installation, configuration, and troubleshooting support for AV equipment, networks, and the overall infrastructure environment. You will provide support to both internal and external clients, owning those issues escalated from a Tier I Field Technician and/or assigned by the team leader. You will complete proper inventory
Posted Today
Zones
- Clifton Park, NY
The Senior Project Manager's role is to plan, manage, and execute multiple project initiatives that create and sustain comprehensive solutions to deliver a world class customer experience. These deliverables are managed from initiation to project close out to ensure the quality of deliverables and timely completion. The role reports within the Program Management Office and oversees a portfolio of
Posted 4 days ago
The Staffing Support Coordinator is responsible for ensuring sufficient service desk staff is available to meet the needs of the Service Desk defined by management. Responsible for employee relation activities for the Service Desk. Provide support, advice, assistance and follow up on company policies, procedures and documentation. Other areas may include performance management, benefits, leaves, r
Posted 5 days ago
Zones
- Clifton Park, NY
The Warehouse Manager is responsible for leading the warehouse team in the daily operations of ensuring all maintenance, inventory and repairs are completed to the standards. As the Manager you are considered the subject matter expert for the warehouse team and will be responsible acting as a substitute for the Manager, Supply Chain in management meetings or project meetings where the warehouse is
Posted 6 days ago
As the Business Analyst you will support business function leaders as a business analyst/trusted advisor. This role will assist with analysis of key metrics for success and activity drivers that influence operating results. As a member of the finance team, you will participate in the monthly closing, creating annual budgets, investigating variance and ERP process questions. Key Responsibilities Th
Posted 9 days ago
The Senior Platform Developer will lead the development of business system enhancements in AWS that will focus on service delivery, logistics, and inventory management leveraging. You will be responsible for leading agile processes and mentoring junior developers while executing against our product roadmap. You will be a key player involved in the development of our world class software applicatio
Posted 9 days ago
Zones
- Menands, NY
The DevOps Engineer will be a key enabler as we migrate our existing proprietary platform to AWS. This role will focus on supporting platform development efforts that focus on improving service delivery, logistics, and inventory management. You will be responsible for participating in agile processes and working with developers on the implementation of infrastructure enhancements that tie to our p
Posted 9 days ago
The Application Developer will be responsible for business system UI/UX transformation as well as hybrid app development for a platform focused on service delivery, logistics, and inventory management. You will be responsible for driving our hybrid mobile app development and mentoring junior developers on all things UI/UX, while aligning all efforts with our product roadmap. You will be a key play
Posted 9 days ago
As the Solutions Engineer, your focus is to lead technical sales efforts focused on solutions in the infrastructure systems and server product lines. In addition to leading the sales efforts, you will be responsible for consulting engagements in the most complex environments to ensure optimal implementation of the complex design. You'll also be responsible for active participation in the planning,
Posted 12 days ago
As the Technical Support Supervisor you will manage the queue of incoming technical problems related to our products and services. You will also be asked to notify, coordinate and act on operational incidents for our customer service while providing a world class customer service experience to Office 365 customers. Key Responsibilities The requirements listed below are representative of the knowle
Posted 16 days ago
As the Financial Business Analyst, you will support business function leaders as a business analyst/trusted advisor. This role will assist with analysis of key metrics for success and activity drivers that influence operating results. Key Responsibilities The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enab
Posted 16 days ago
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