Analytical Products Support Specialist - Starmine

Analytical Support Specialist

Thomson Reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. Through its more than 50,000 people across 93 countries, Thomson Reuters delivers this must-have insight to the financial, legal, tax and accounting, scientific, healthcare and media markets, and is powered by the world's most trusted news organization. More information about Thomson Reuters and its financial performance can be found on www.ThomsonReuters.com <http://www.thomsonreuters.com/>

The major focus of the role is to provide support services to clients for investment decision analytical products such as StarMine Professional and Thomson Portfolio Analytics, within the servicing and training space for premium Investment Management clients. At times, the role will also provide client training and specialized coaching and consulting for clients, as well as identifying business growth opportunities where relevant. This will include the delivery or transfer of said opportunities to appropriate sales and account management teams.

* Provide a high quality consistent, customer experience in the use and interpretation of our products and data; this includes client training, either via phone or on-site.
* Act as the second-level of support and the escalation point for the Helpdesk agents as necessary.
* Work with the Sales and Account management channels to ensure a co-ordinate approach to the support and effective use of analytical content and workflow-streamlining components of our solutions.
* Liaise with segment/business representatives to support objectives and functions necessary to service our clients.
* Ensure a high level of customer satisfaction.
* Provide customer feedback and timely monthly reports to management teams.
* Some travel may be required.

* Exceptional communication and analytical skills, gained from work within the financial services industry
* Excellent presentation, written communication and interpersonal skills
* Ability to work as part of a team and in coordination with other sales support and post-sales resources within the Americas
* Excellent customer liaison and training abilities
* Strong customer relationship and a consultative focus for internal and external customers
* Experience within the Investment Management or Investment Banking Industry (ie. analyst or associate) or specific experience in portfolio management or equivalent experience using TR or competitor products is a plus.

Desired Skills:

At least 3-5 years experience, particularly in investment management, MBA preferable, Intention of completion of CFA Charter (Levels 1, II, and III) within 36 months of employment. This group needs the capability to speak to a portfolio manager or analyst and explain an attribution report and the calculations, calculation of a Starmine model or smart estimate, etc.

Thomson Reuters employees take pride in providing our customers around the world with information that is timely, accurate, unbiased and trusted. We have a profound respect for the professions and customers we serve and define our success in terms of their success. Our work environment is dynamic, innovative and entrepreneurial. We have a result-oriented culture that demands excellence, agility, and the desire to move quickly and precisely to seize opportunities. Our environment is both challenging and supportive - we give employees the opportunity to develop their skills and do their best work.

Thomson Reuters values diversity of culture and thought and seeks talented, qualified employees in all its operations around the world regardless of race, gender, national origin, religion, sexual orientation, disability, age or any other protected classification under country or local law.

Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer.